In spite of all the technological advances in the world, many people long for a simpler time. A time when people answered the phone readily without knowing who would be on the other end. A time when, if you needed something, you walked to the other person’s desk and looked them in the eye when making the request (and thanking them for their work). A time when the decision to move forward with a partner or vendor was largely based on the trust and relationship built between individuals. Today’s consumers make their decisions before contacting a supplier at all. In … Read More