Business Conversations: Three Things a Leader Should Never Say

There are times in business when we find ourselves carefully crafting every single word we string together, whether it is in a company-wide email about possible layoffs, a sales proposal/contract, or a press release. When we’re more relaxed, we speak effortlessly and forget most of what we say within minutes. But we often underestimate the impact casual, common phrases have in the workplace. Words matter. The way they’re said matters. But the way they’re interpreted matters the most. Here are three common phrases that every leader should avoid: