As the polar vortex took the Midwest by surprise last week, I connected with my friends and colleagues who work in the areas most affected by the extreme temperatures. Other than frost on the inside of the window and a few heating repair bills, it seemed like a regular week for these professionals. They all work from home and have done so for years. They don’t have to worry about a nasty commute or dangerous roads. Their worst-case scenario is a toddler bursting in the room during a video chat.
The importance of Knowledge Transfer is well-recognized across organizations. From on-boarding to promotions, succession planning and expansion, the success of every employee depends largely on the accessibility of critical knowledge and historical context. Well-documented systems can share what is done and how, but understanding why requires effective on-going communication between team members. Most organizations struggle to implement knowledge transfer systems, but they’re especially difficult to execute with two key groups: virtual teams and controlling managers. Before we dive into the specific challenges for those two groups, it’s important to understand the foundation of any knowledge transfer strategy. For knowledge transfer … Read More