Critical Feedback for the Frontline

Frontline leaders are crucial to an organization’s success. Frontline leaders are the closest leadership level to the customers and are responsible for day-to-day operations. In addition, they must ensure their team is engaged and exhibit positive, impactful workplace behaviors that realize the organization’s vision. They are vitally important to successfully meeting business objectives. Yet, this is also one of the most undertrained positions on the leadership team. Approximately 60% of frontline leaders say they’ve never received training for their role. This is staggering given the weight of responsibility being placed on them.