Special 4-day, 4-hours-per-day ONLINE Spring Session via Zoom
Introduces the tools and processes for effective knowledge transfer – to cross-train individuals or teams, get new hires up to speed quickly and efficiently, and meet succession needs as employees prepare for retirement (12 1/4 credits). Meets 4 hours each day: 8am-12pm May 5, 6, 12 and 13, 2020.